1. Warranty Policies and Repair Guidelines

A. What is ORTIK warranty policy?

ORTIK products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping. For warranty evaluation, please go to the dealer where you bought your product or to your nearest authorized ORTIK dealer. They will follow up on the warranty request for you. Please make sure that your returned items are in clean condition. Products not clean enough to work on will be returned to you. Please mark the areas in question on the product with colored tape or masking tape, so we can find them easily. This warranty gives you specific legal rights; you may have other rights, which vary from country to country. This warranty policy supercedes all previous warranty policies.

B. Are rips and tears covered by warranty?

Rips, tears, burns and holes are not covered under the terms of our warranty policy.

C. Is normal wear and tear covered by warranty?

We manufacture all of our products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your ORTIK product, it will eventually begin to show age and wear. ORTIK warranty covers defects in workman¬ship and materials, regardless of the age of the product, but it does not cover normal wear and tear.

D. Will my product by ORTIK be repaired or replaced?

If your product by ORTIK fails due to a manufacturing or workmanship defect, our first option will be to repair the item, free of charge. If the product is not repairable, or if the cost of repairing the item exceeds the cost of a new one, we will replace it. Many of our customers become very attached to their North Face products, and do not want us to exercise the option to replace. If your product has special memories attached to it that make it irreplaceable to you, please let us know in advance.

E. Who pays for shipping?

As stated in our warranty policy, ORTIK pays the shipping charges to send products to the European Warranty Department by the dealer. ORTIK will absorb the return shipping charges. Shipping charges for all non-warranty repairs are at the owner’s expense.